We will take reasonable steps to respect our promised delivery times. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event that you do not receive your package, an investigation will be conducted with the carrier, which may take several days upon receipt of your claim. Reimbursement of payment or re-delivery of product will only occur upon a determination that your package was lost, mishandled, or delivered to the wrong address, at no fault of your own.

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